Objet is fully committed to providing excellent, comprehensive support to all its customers worldwide. By designing flexible support programs and keeping our promises over the long term, we have established an enviable reputation for proactive customer care and rapid, professional response to customer support requests. Our support services include:
- Phone and Remote support by Objet specialists
- Application and materials support
- On-site support by qualified engineers
- Software and hardware updates and upgrades
- Proactive support
- On-site training
- Installation
Objet operates a worldwide network of support providers and local centers through our headquarters in Israel and regional support centers in Europe and Asia – ensuring that wherever you are, support, parts and management are always close at hand.
At a glance:
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More than 40 highly trained certified engineers dedicated to on-site support and continuously trained to provide optimal support
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Support sites in more than 20 countries world wide
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Support in 16 languages
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Service logistics warehouses in all regional centers and selected stock at local sites to assure fast shipments and deliveries
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Computerized management system to ensure high-quality services and support for our customers
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Product Support Management team that provides third line support, tools and up to date information to our support teams.
Our goal is always to ensure maximum uptime and productivity for your Objet 3-Dimensional Printing system. This means constantly updated technical documentation, comprehensive-training courses for operators at every level, and proactive knowledge sharing designed to help you maximize usage of your Objet equipment and expand your applications.
Extended Support Programs
Because we recognize that our customers have varying support needs, depending on their size and on how mission critical 3-dimensional printing is to their operation, we offer a range of support programs:
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FullCare+
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FullCare
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Remote Care
For more information please: E-mail Support at Objet